Refund policy

Refunds on items eligible for returns are accepted within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be sent in its original packaging. If a returned item is open or used, any refund shall be at waxup US’s discretion. The maximum amount to be refunded when returning a used product will never exceed 50% of the payment made when purchasing.

The total refund amount may vary based on shipping, late return arrival, item conditions and other fees.

To initiate a refund of your purchase please email waxup@chglobexmart.com, including your Order #, name and email address that you used when you purchased the item.

RETURN SHIPPING 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping label will be deducted from your refund, unless you decide to send the item using your own shipping label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUND PROCESSING 

Once we receive and inspect your items, you will receive an email confirming the approval or rejection of your refund.

If your return was approved, a refund amount will automatically be applied to your credit card or original method of payment. Please allow up to 10  business days for the refund to appear on your credit card or method of payment. The refund amount will depend on the conditions in which we receive the items, if everything is in good condition we will refund the amount of your order and deduct the shipping cost.

If the items are not in good condition, we may contact you to get more information about the case.

NON-REFUNDABLE ITEMS

• Sales or discounted Items, orders purchased with any type of coupons, Including email and SMS subscription discounts.   
• Free gifts or promotional items with retail value.

EXCHANGES
Items eligible for exchange are accepted within a 30 days of purchase. Items are only eligible for exchange when they are defective or damaged. For exchanges email waxup@chglobexmart.com 

DAMAGES AND ISSUES

Please check your order upon reception and contact us by email immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right. Photographic evidence of the damaged item showing its original packaging will be necessary as proof.